Built for consumer brands, our AI agents take actions inside the tools you already run to autonomously solve complex requests and unlock revenue across the whole customer journey.
){kind=small}
They tackle hard cases end-to-end, know when one belongs to a person, and work the conversations where revenue is at stake.
Our agents fully handle the work that usually gets sent to support reps, including multi-step cases: refunds, subscription changes, order disputes and more.
Answering is not the same as doing. Agents work in your current helpdesk, CRM, order management, billing and payment tools. Native integrations for the most popular platforms and custom ones where you need them.
Each agent is responsible for a part of the job and acts on their own judgment, rather than following a path set in advance. When a case is unclear, sensitive or outside what they are allowed to decide, it goes to a person with the full context.
Our agents work the moments where revenue is at stake: churn caught at the point of cancelling, a refund turned into a replacement, an upsell where it fits. The conversation that only ever cost you starts bringing money in.
The agent listens and responds the way an experienced specialist would. Except it does it on every channel, at any hour, in 90+ languages. Every decision it makes stays visible and traceable.
)
The agent reads the conversation, holds context, and works out what the customer actually means rather than matching keywords. Responses are formed in the moment, not pulled from a script, so a frustrated customer and a curious one get handled differently.
Our agents cover the full journey: from pre-purchase questions and onboarding, through account, billing, orders and technical support, to retention and win-backs. Each one is supported on its own terms, not funnelled through one generic flow.
)
Voice, chat, email, or social in a language your customer speaks, around the clock. Same tone, same accuracy, on-brand every time, wherever your customers prefer.
)
Each decision is logged: what the agent read, what it checked, what tool it used, what action it took and why. If something looks off, you can trace exactly what happened, instead of guessing or asking an engineer to explain.
Where other tools overpromise, Ace Waves delivers. Our AI agents are trusted by ecommerce, DTC, marketplaces, subscriptions, gaming and telecommunications industry leaders across Europe and the US.
)
Vytis Uogintas
CEO
)
Before Ace Waves, AI attempts in support were disappointing. Now it’s a trusted part of our core operation and a clear competitive edge.
20M+
marketplace users
60%
lower support costs
€1M
saved annually
60s
avg. resolution time vs 12-72h
)
Lukas Misiūnas
COO
We’ve seen how difficult it is to get real results in production with other vendors. Ace Waves proved itself at scale and became a reliable part of our operations.
€50M
annual revenue (3x YoY growth)
75%
automation rate
2 weeks
time to launch first agents
5x
reduced first response time
Nothing gets ripped out and replaced. Our agents read and write in the systems your team uses today, and we build the custom connections you need.
){kind=logo}
){kind=logo}
Procedures are built once and reused across chat, email, voice and social, in more than 90 languages, around the clock.
Fast, natural conversations on the latest speech-to-speech models. The agent reads tone as well as words, and acts while the customer is still on the call.
Answered the moment the window opens and resolved in the session. Context-aware chat that handles several different customer requests in one conversation.
The queue doesn't build overnight. Complex cases get worked and closed while your team is asleep, rather than stacking up for Monday.
Direct messages get the same answers as every other channel, instead of waiting in a marketing inbox for someone to pick them up.
The market splits into tools that deploy fast and cap early, and builds that go deep but need your own engineers. Ace Waves makes high automation on complex work possible without a technical team or a six-month rollout.
)
Our own core technology that turns your support operations into a visual system of specialised agents. It coordinates them in real-time – each with access only to the tools, knowledge and rules its job requires. They analyse and decide within the guardrails you set, rather than following a rigid script.
You're not handed a tool and left to configure it. A dedicated team embeds with yours and does the heavy lifting: mapping the procedures, creating the integrations, running the rollout. We build it, you control it, without needing to become AI experts.
)
Our AI agents arrive already knowing the cases your industry has in common, from ecommerce and marketplaces to DTC, subscriptions, telcos and gaming. We tailor them to your operations instead of teaching them the basics.
Platform design, our delivery model, reusable components and pre-trained agents allow a quicker build. We work on top of the stack you already use, so there is no migration. First agents handle real conversations in a few weeks.
Talk to one of our CX experts about where your operation is today, what you need, and what could be achieved with Ace Waves.
Security isn't a setting in Ace Waves – it's decided at every point your data moves: where it's stored, how it travels, which models see it, and what gets recorded when an agent acts.
)
)
)
)
Talk to our CX expert, see the platform, and get an honest answer about what Ace Waves could do for a team like yours.
)